I have got paid! After more messing about than you would believe, it turns out that my account number was written down from my email incorrectly, so someone else now has the money as well. Apparently the person who did that no longer works for the enterprise.
Funnily enough, and I'm too cynical for my own good sometimes, this all came to light and was resolved within 3 hours of me suggesting that the Small Claims Court may be able to assist in resolving the issue.
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